FACTS

     Auto Glass/Insurance Procedures    

Pennsylvania and Federal law allows you to choose the auto glass shop of your choice.   If you have any concerns and/or questions regarding and auto glass insurance claim please call ALDERFER GLASS CO. at (215) 723-1192 to speak personally with a customer service representative.

1)                            Appointment - You can call ALDERFER GLASS CO first to make an appointment at any of our four locations, or you can call your insurer first.  Your insurer will provide you with a claim adjustment process.  To have ALDERFER GLASS CO provide your auto glass services it is advisable that you firmly request us as your shop of choice.

2)                            Damage Coverage - All types of auto glass damage are covered by insurance. Your insurance policy covers all the glass components of your car- not just the windshield.  Auto glass damage resulting from road hazards and/or vandalism would be covered by the comprehensive section of auto insurance, while incidents caused by moving vehicle accidents is covered by the collision provision.

3)                            Money Matters - It is not necessary for you to pay us first and collect from your insurer.  ALDERFER GLASS CO can directly bill for services rendered as long as the proper procedural steps are taken.  You may be responsible for your deductible if one applies.  Please call us at (215) 723-1192 to clarify any insurance questions you may have.  We also repair and replace windshields on a cash basis.

4)                            Insurance Rates - Your rates should not increase as a result of your auto glass only claim.  Only your insurer can directly answer whether your rates will be modified and give details on your individual policy.

5)                            “Participating Vendor” - Insurers use third party "networks" or "brokers" to adjust auto glass claims. ALDERFER GLASS CO is a respected member of nearly all auto glass networks. However, since most of the networks are owned by competing national auto glass companies, it is often imperative for the insured to request ALDERFER GLASS CO as their shop of choice.

6)                            Windshield Repairs - Most insurers will waive the comprehensive deductible for windshield repair, however certain providers have begun to institute a “cash only” procedure except in situations where the insured has a $0 deductible policy.  You should call ALDERFER GLASS CO. direct at (215) 723-1192 to determine your options on windshield repair.  Repairs are also done individually on a cash basis.

7)                            Replacement Glass - ALDERFER GLASS CO. uses only the best OEM and OE quality parts on the market today. Not all replacement glass is the same.  Manufacturers like PPG make both replacement parts and original equipment (OEM) parts, both of which are used by ALDERFER GLASS CO. technicians.  High quality, cutting edge adhesives by SIKA provide industry leading installation potential.  Our technicians are also factory trained by SIKA and are extremely experienced in their field, some serving over 30 years.

8)                            Safety - It is important to note that the glass components of vehicles are integral to safety.  For instance, in a front-end collision the windshield provides up to 45% of the structural integrity of the cabin of a vehicle, and in a rollover up to 60%.  It is very important that proper materials are used to insure secure fit and proper adhesion.  Windshields allow positive airbag function and minimize roof collapse.  For more information see www.safewindshields.com

9)                            PPG Prostars - Our shops are certified with PPG Prostars and have access to industry-based training and resources insuring the customer satisfaction through proper installation and the highest quality parts.  ALDERFER GLASS CO. is a leader in auto glass installation practices and procedures and have impact beyond the local area in regards to such issues.